Our Woo Responsible Gaming

Our Commitment to Safer Play

Welcome to Woo, where responsible gaming isn't an afterthought — it's built into how we operate every day. We hold an e-gaming licence issued by the Tobique Gaming Commission, and our terms are structured to keep player welfare at the centre of our business. At Woo Casino, we feature a full suite of protective measures, from account-level limits to independent dispute resolution through EGIS, our appointed ADR body. We want every session on our platform to remain a source of entertainment, never a source of stress or financial harm.

Our Woo Casino platform is intended strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if it's higher, to register an account or play for real money with us. We verify identity as part of our standard onboarding and withdrawal process, and any account found to belong to a minor is closed immediately with funds handled according to our terms.

Tools We Give You to Stay in Control

Our Woo Casino team has put together several practical tools that let you manage your play according to your own comfort level. You don't need a special reason to use them — we encourage every player to think about setting limits before they even start spinning the reels.

• Deposit limits — set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits — restrict the amount you're willing to lose over a chosen period.
• Wagering limits — control how much you stake across a given timeframe.
• Session reminders — receive alerts about how long you've been playing.
• Time-out periods — pause your account for a short cooling-off window, from 24 hours up to several weeks.
• Self-exclusion — close access to your account for an extended period or permanently, with reactivation subject to a mandatory cooling-off review.

Join us at Woo Casino and you'll find these settings available directly from your account dashboard. Once a limit is set, it cannot be increased immediately — any request to raise a limit only takes effect after a defined cooling-off period, while requests to lower a limit are applied straight away. This structure exists specifically to protect you from impulsive decisions made in the heat of the moment.

Recognising the Signs of Risky Play

We at Woo Casino want you to be able to check in with yourself honestly from time to time. Gambling can become a problem gradually, and recognising early signs makes it far easier to take action. Consider whether any of the following apply to you:

• Spending more money or time gambling than you originally planned.
• Chasing losses by depositing again to try to win back what you've lost.
• Borrowing money, selling belongings or using funds meant for essentials to keep playing.
• Feeling anxious, irritable or guilty about your gaming activity.
• Neglecting work, relationships or responsibilities because of time spent playing.
• Lying to friends or family about how much you play or spend.

If any of this sounds familiar, we strongly encourage you to use our deposit limits, time-out or self-exclusion tools right away, and to reach out to one of the independent support organisations listed below. At Woo Casino, we'd always rather you pause and reset than continue playing under pressure.

Independent Support Organisations

Our Woo Casino support extends beyond our own tools — we actively point players towards specialised, independent organisations that offer confidential advice, counselling and self-exclusion services covering multiple operators at once.

• GamCare — confidential support, advice and free counselling for anyone affected by gambling harm.
• BeGambleAware — information, self-assessment tests and signposting to treatment providers.
• Gamblers Anonymous — peer support meetings for people looking to stop gambling.
• GamStop — a multi-operator self-exclusion scheme covering licensed gambling websites.
• Gambling Therapy — free online support available in multiple languages, day or night.

Choose Woo Casino, and we're here for you whenever you need to talk to someone — our own support team can direct you to the right resource, and we never judge a player for asking for help.

Special Conditions in Certain Markets

Because we operate internationally, our Woo Casino policies are adapted to reflect local rules and protective measures in specific regions:

We at Woo Casino also apply a long list of jurisdictional restrictions where real-money play simply isn't permitted at all. If you're unsure whether your country is eligible, our support team can confirm this before you deposit. For players who do qualify, our Woo bonus page explains which promotions are currently available in your region.

Account Verification and Fair Play

At Woo Casino, we require identity verification before processing any withdrawal. This can include a government-issued photo ID, proof of address, proof of your payment method, and occasionally a phone call to confirm your details. This process protects you against identity theft and helps us keep our platform free from fraud, underage access and duplicate accounts. Only one account per person, household, IP address or device is permitted, and this policy exists partly to prevent players from bypassing their own self-exclusion or limit settings by opening a second account.

Our Woo Casino security setup also includes 128-bit SSL encryption and PGP protocols across the site, keeping your personal and financial data protected at every step of your journey with us.

Steps to Set a Limit or Self-Exclude

If you'd like to adjust your account settings today, the process is straightforward:

1. Log in to your Woo Casino account and go to "My Account".
2. Open the Responsible Gaming section.
3. Choose the tool you'd like to use — deposit limit, loss limit, time-out or self-exclusion.
4. Select the duration or amount that suits you.
5. Confirm your choice; some changes apply instantly, while increases to limits are subject to a cooling-off period.

If you can't locate a setting or need help completing this process, our Woo Casino support team is available around the clock to walk you through it. New players can complete the quick Woo login process to access these settings from their dashboard right away.

Contact Our Support Team

• Live Chat: available 24/7 directly on our website
• Email: support@Woo Casino.com
• Independent disputes: disputes@egis-adr.com (EGIS, our appointed ADR body)